Before you give someone your personal information or discuss buying an insurance policy, you can check whether the person or agency is licensed in Texas. The Texas Department of Insurance (TDI) provides public verification tools. A legitimate-looking website or mailer is not proof of a license.
Start with the Texas Department of Insurance
Visit TDI’s license and company lookup directory. Select the license lookup for an insurance agent, agency, adjuster or company. Search using the person’s or company’s name or license number, when available.
What to confirm
- Identity: Does the listed name match the professional who contacted you? Beware similar names.
- License type and status: Is the license active, and does it authorize the kind of insurance being discussed?
- Agency or company: If they claim to represent a business, verify that business separately and check insurer authorization.
- Public records: TDI and NAIC resources may provide company complaint or licensing information; interpret complaint counts with context.
- Contact details: Use contact information independently verified through official sources rather than simply calling a number on an unsolicited mailer.
A license is necessary, but not a guarantee
A license doesn’t prove an individual is the best adviser or that a particular insurance product is suitable. Ask for clear policy documents, exact coverage terms, cancellation provisions and a written explanation of costs. Never let someone pressure you to cancel existing coverage before the replacement is issued.
If the mailer appears to be from Medicare or the government
Some advertisements use official-looking language or designs. Medicare.gov and TDI provide resources to help people recognize misleading solicitations. Be wary of unsolicited requests for your Medicare number, Social Security number, banking information or online account credentials.
Where to report a concern
For licensing questions or a complaint, start with the Texas Department of Insurance. For your Medicare coverage and suspicious Medicare communications, visit Medicare.gov. This website is not part of the government and is not accepting insurance enrollment requests.
About this website’s publisher
TXPolicy.com identifies its publisher as Casey Pattison, Texas Insurance License #1215622, National Producer Number #7619490. You may independently verify licensing information through the same public tools listed above. Learn more on our About and editorial standards page.
Sources: TDI license and company verification; TDI agent and company public databases.
Sources checked November 10, 2026. Publisher: Casey Pattison, Texas Insurance License #1215622; NPN #7619490. This article is general education only and is not individualized insurance advice. Report factual errors to contact@txpolicy.com.
